Common questions
How do I get started?
Your installer sets up the GateIQ controller at your gate. Then the installer or your gate's admin sends you an invite code.
Download GateIQ from the App Store, open it, and enter the code. To use GateIQ on another phone later, sign in with your phone number.
The app says my gate is offline.
The controller at the gate has lost power or its Wi-Fi connection. Check that the gate has power and that the Wi-Fi at the property is working.
Remotes and keypad codes usually keep working while the app can't reach the gate. If the gate stays offline, call your installer.
I didn't get the sign-in text.
Check that the phone number includes the area code, wait a minute, then ask for a new code. If it still doesn't arrive, email us.
I got a new phone.
Install GateIQ and sign in with the same phone number. Your gates come back on their own.
If you changed your phone number, or you only ever joined with an invite code, ask your gate's admin for a new invite code.
How do I let a visitor in?
Send a guest pass: a link that opens the gate for a set time and number of uses. Admins and members send one from the Users tab. Residents send one from Settings → Guest Passes.
You can cancel a pass at any time, and it stops working right away.
How do I remove someone from our gate?
A gate admin can remove a person from the Users tab in the app.
Removing or locking a person switches off the remotes and keypad codes assigned to them and cancels any guest passes they sent. The gate itself picks up the change the next time someone opens the GateIQ app on the same Wi-Fi as the gate.
Can I manage my gate from a computer?
Yes. In the app, go to Settings → Add a Web Login and choose an email and password. Then sign in at gateiqaccess.com with them.
Your account
Deleting your account
In the app, go to Settings and tap Delete My Account at the bottom. If you can't reach Settings, tap the account button at the top of the screen. You can also email us and we'll do it for you.
Remotes and keypad codes assigned to you are switched off, except on a gate where you're the only admin, and your name is removed from gate history. The privacy policy lists exactly what's deleted.
Your privacy
Read what GateIQ collects and why in our privacy policy.